Make sure the battery is charged properly.
If possible, test the device with another similar device battery.
Make sure the USB connection and charging cable is OK.
Read the device manuals and recommendations on the manufacturer's website.
See if a software update is available for your device.
Make sure that there is no dust, sand or other obstructions between the buttons and the connections.
How long does it take to repair a device?
The time required for diagnosis and repair depends on the defect, but usually does not exceed 14 calendar days. We will definitely inform you about a significant extension of the repair time.
What happens if the device has been repaired several times already?
If the error starts to recur and is not remedied, the device will be replaced or compensated. There are no restrictions on the number of repairs, but the device is usually replaced or compensated for the same error in the third event.
The Makeblock mTiny robot behaves strangely. What do I have to do?
Update the robot firmware. Upgrade instructions can be found here: mTiny firmware upgrade
The charging socket of the Makeblock mTiny robot was broken during the warranty period. Is it covered by the warranty?
Breakage of the charging socket is a manufacturer's fault and we will rectify it during the warranty work. Please send a robot to us and we'll do it.
TTS Bee (Blue) -Bot robot moves with difficulty or pulls to one side. Is it repairable?
Before repairing, try holding down the robot's X button for more than 3 seconds to permanently cancel the robot's programs. You hear a beep. If this does not help, have the device repaired.
What to do with the out-of-warranty and non-working TTS Bee (Blue) -Bot robot?
The electronics and components of Bee and Blue-Bot robots that have exceeded the grant period are difficult and expensive to repair, and we recommend purchasing a new device.
Service proposal (available only for educational customers in Estonia): Teeninduspakkumine
Kui tegemist on garantiivälise hoolduse või remondiga, lisandub hinnale varuosade ja toote kliendile tagasi saatmise kulu. Kliendi juures kohapeal teostatud remondile lisandub kohalesõidu tasu.
Private customer has right to to submit complaints within 24 months
In the case of business clients including educational institutions, we provide the warranty period for 12 months
Battery warranty period 6 months
14-day right of withdrawal
Insplay does not eliminate the disadvantages found at the time of if it is caused by:
We rely on the expertise we have conducted (detection of error or diagnostics) when determining our responsibility. If the diagnostics reveal that the defects are caused by the factors listed above, but repair of the equipment is possible, then you have the possibility to order a paid repair. A device with fluid/moisture damage and/or mechanical damage will continue to be repaired only in a paid procedure.
Insplay performs maintenance and repairs on most of the products we provide. The diagnostics performed on the device shall be subject to an handling fee if Insplay is not responsible for remedying the defect identified on the device and it is not possible to repair the equipment. A handling fee shall also be charged if the device is not detected as a result of the diagnostic and the device complies with the manufacturer's technical requirements.
Diagnostics do not have to be paid by a private customer within the first six months of the date of purchase.
If you do not agree with Insplay's position, you must be ready to prove that:
In the event of deficiencies encountered during the first 6 months, a customer must demonstrate that:
If Insplay has provided a sales guarantee for the device, we will ensure that the defects are removed in accordance with the terms and conditions of the sales guarantee.
If it becomes clear that the purchased goods are not suitable for any reason, you will be able to withdraw from the order within 14 days, return the product in the undamaged and unopened package and receive a refund of the money paid. The transport cost of the ordered item will not be refunded. The goods to be returned must not be used and must be in the original packaging!
To return the product, please send us a written message by e-mail[email protected]or provide the following information on the spot in the showroom.
1. the product to be returned
2. invoice number
3. the cause
4. the bank account number and the name of the holder to which to transfer the money back.
Return unused and undamaged products to us immediately, but not later than within 14 calendar days of the withdrawal application being sent. You can return the products to insplay showroom or by post to: OÜ Rekato, Paavli 2a, 10142 Tallinn. The cost of returning the product shall be borne by the returner of the order.
We will transfer the money for the returned product to your bank account within 7 working days of the return of the goods, but not later than within 14 working days.