Warranty and maintenance

Before you arrange for the device to be repaired:

 

Make sure the battery is charged properly.



If possible, test the device with another similar device battery.



Make sure the USB connection and charging cable is OK.

 

Read the device manuals and recommendations on the manufacturer's website.


See if a software update is available for your device.


 

Make sure that there is no dust, sand or other obstructions between the buttons and the connections.

Private customers have the right to submit warranty claims within 24 months

  • In the case of private persons, we are responsible for defects found with the goods within 2 years of delivery of the goods.

In the case of business clients including educational institutions, we provide the warranty period for 12 months

  • 1 year warranty period is accounted from the date of delivery of the good by the manufacturer.

Battery warranty period is 6 months

  • The battery accompanying the goods is a cost material, so the warranty period for batteries is generally shorter than the warranty period of the device itself. The discharge of the battery depends directly on how intensively the device is used.

14-day right of withdrawal

  •   The product purchased from the e-store can be returned within 14 days, considering that it has not been used and that the original packaging is undamaged and unopened.

Insplay does not eliminate the disadvantages found at the time of if it is caused by:

  • errors in the software installed on the device;
  • normal wear and tear of the device
  • improper use or maintenance of the equipment (including if the device has been repaired or maintained by a person unauthorised by the manufacturer);
  • the replacement or removal of the serial number, control sticker or marking sticker of the device and/or item;
  • the deficiencies communicated to the customer prior to purchasing the device by Insplay;
  • external factors, including thunderstorms, non-compliant electrical voltages and electrical voltage fluctuations, humidity, fluid, mechanical damage, etc.

We rely on the expertise we have conducted (detection of error or diagnostics) when determining our responsibility. If the diagnostics reveal that the defects are caused by the factors listed above, but repair of the equipment is possible, then you have the possibility to order a paid repair. A device with fluid/moisture damage and/or mechanical damage will continue to be repaired only in a paid procedure.

Insplay performs maintenance and repairs on most of the products we provide. The diagnostics performed on the device shall be subject to an handling fee if Insplay is not responsible for remedying the defect identified on the device and it is not possible to repair the equipment. A handling fee shall also be charged if the device is not detected as a result of the diagnostic and the device complies with the manufacturer's technical requirements.

Diagnostics do not have to be paid by a private customer within the first six months of the date of purchase.

 To request warranty, repair or maintenance please fill out the form.